Front-Line Endpoint Engineer
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About the Role
Front-Line Endpoint Engineer | Global Trading Firm | Abu Dhabi Our client, a technology-driven trading firm founded by engineers and quantitative specialists, is seeking a customer-focused Front-Line Endpoint Engineer to join their IT team.
Key Skills for This Role
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Overview
Front-Line Endpoint Engineer \| Global Trading Firm \| Abu Dhabi
Our client, a technology-driven trading firm founded by engineers and quantitative specialists, is seeking a customer-focused Front-Line Endpoint Engineer to join their IT team.
This is a hands-on support role sitting at the heart of a fast-paced, high-performance environment, offering the chance to work across a modern, security-first infrastructure alongside a highly technical team.
About the Firm
With roots in quantitative and highly technical disciplines, the firm blends a Zero Trust security philosophy with an entrepreneurial, startup-style culture.
Engineers here get genuine exposure to modern security practices and infrastructure challenges — not just a ticket queue.
Key Responsibilities
- Serve as the first point of contact for technical issues, taking ownership through to resolution or appropriate escalation.
- Support and maintain end-user hardware and devices including laptops, mobile devices (iOS/Android), and peripherals.
- Proactively monitor systems, manage updates, and carry out routine hardware and software maintenance.
- Communicate clearly with colleagues while maintaining accurate documentation of issues and resolutions within ticketing systems.
- Partner closely with internal IT and Systems Engineering teams to resolve complex issues and drive continuous improvements to support processes.
- Participate in an on-call rotation, providing after-hours and weekend support as required.
Requirements
- 5+ years of experience in a technical support or endpoint engineering role, ideally within a financial services or trading environment.
- Strong interpersonal and communication skills, comfortable working across global teams and varied backgrounds.
- Solid understanding of Linux — comfortable working in the command line, troubleshooting system-level issues, and supporting Linux-based environments.
- Familiarity with FIX protocol — able to read and interpret FIX logs and support connectivity issues between trading systems and execution venues.
- A genuine curiosity for how technology works — someone who enjoys tinkering, experimenting, and understanding systems at a deeper level.
- Confident problem solver, able to apply critical thinking and research to tackle unfamiliar challenges.
- Adaptable and motivated — a willingness to learn is valued as highly as prior experience.
- Organised and capable of managing multiple workstreams simultaneously.
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