Front Desk Support Worker (Part-Time - Night Shift)

Acts as the main point of contact for all tenants

Handles inquiries and complaints from tenants

Conducts wellness checks where required

Consistently demonstrates respect and empathy for all guests

Maintains availability for personal, practical, and moral support

Answers the program department telephone and records/remits messages

Accurately records day-to-day happenings

Liaises with referral sources and other external agencies as needed, provides referrals for tenants where required

Ensures ongoing monitoring of policies

Performs other assigned job-related duties as required to ensure a safe and secure environment

FINANCIAL AND MATERIALS MANAGEMENT:

The incumbent is involved in minor financial matters regularly, or on a relief basis, or has responsibility for the wise use of his/her own resources.

The incumbent may be authorized to spend, disburse, or collect small amounts of cash.

The incumbent has no input into the annual budget.

WORKING CONDITIONS:

The incumbent’s work environment is typically in a supportive housing facility which operates 24 hours per day

The incumbent might require to lift or move items up to 30 lb with no assistance from others

The incumbent will work under the following disagreeable conditions:

Isolation

Monotony

Odors

Dealing with angry people

Verbal abuse

Work schedule affecting lifestyle

Exposure to bodily fluids, bodily waste

Exposure to drugs and alcohol

The incumbent may have little to no travel required.

The incumbent carries a pager/walkie talkie and will work shifts.

The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:

Physical attacks by others

Exposure to infectious diseases

Exposure to bodily fluids

Sharp objects

Other dangerous situations

CONCENTRATION REQUIRED: The performance of the job requires continuously monitoring the environment, frequently interacting with tenants, attentive listening, and moderate attention when recording information. The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS: Education, Qualifications, and Certifications:

Grade 12 education or equivalent is required

Completion of a 2-year Community College program will be a strong asset

Criminal Record Check

CPR, First Aid, and Non-Violent Crisis Training an asset

Computer ability.

Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Experience and Skilled Knowledge Requirements

The incumbent must have up to one year of prior related experience, including experience with frontline work in a social service setting.

Skills and Capabilities:

Strong service ethic and a friendly disposition with the public

Adaptability to change and frequent interruptions

Team-oriented and able to take initiative

Willingness to work with people from diverse cultural backgrounds

Problem-solving

Personable

Organized

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.