Front Desk Supervisor
Role Overview
The Front Desk Supervisor oversees daily front office operations and helps deliver memorable guest experiences.
Key Skills for This Role
Full Job Posting
Role overview
The Front Desk Supervisor oversees daily front office operations and helps deliver memorable guest experiences.
Responsibilities
- Supervise front office procedures, check-ins, check-outs, and guest service delivery.
- Create schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and feedback.
- Address guest inquiries and concerns and support the team with complex or escalated issues.
- Monitor lobby traffic and adjust team coverage to maintain efficient service.
- Lead department initiatives and ad hoc assignments.
Qualifications
- Bring a passion for hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.
About Hilton
Hilton describes itself as a global hospitality company focused on guest experiences and workplace culture.
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