indeed
Front Desk Supervisor
Hilton
Baladiyat ad Dawhah, QAT
Full-time
Onsite
Discovered Yesterday
Front office operationsGuest serviceTeam leadershipGuest issue resolutionScheduling and task assignmentTeam training and feedback
Role Overview
The Front Desk Supervisor oversees daily front office operations and helps create memorable guest stays.
Key Skills for This Role
Front office operationsGuest serviceTeam leadershipGuest issue resolutionScheduling and task assignmentTeam training and feedback
Full Job Posting
Role overview
The Front Desk Supervisor oversees daily front office operations and helps create memorable guest stays.
Responsibilities
- Supervise front office procedures, including check-ins, check-outs, and guest service delivery.
- Schedule the team, assign tasks, lead pre-shift meetings, and provide training, guidance, and in-the-moment feedback.
- Respond to guest inquiries and concerns and help resolve complex or escalated issues.
- Monitor lobby traffic and adjust team coverage to maintain service efficiency.
- Lead department initiatives and ad hoc assignments.
Qualities sought
- The employer values hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.
About Hilton
Hilton describes itself as a global hospitality company focused on guest experiences and workplace culture.
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