Front Desk Receptionist /insurance co ordinator

Overview

Front Desk Reception Duties

• Greet and assist patients and visitors in a professional and friendly manner.
• Manage appointment scheduling, rescheduling, and cancellations.
• Register patients and maintain accurate patient records.
• Answer and direct telephone calls, emails, and inquiries.
• Handle patient check-in and check-out procedures.
• Collect payments and issue receipts when required.
• Ensure the reception area is organized and presentable.

Insurance Coordination Duties

• Verify patient insurance eligibility and benefits.
• Obtain pre-authorizations and approvals from insurance companies.
• Submit insurance claims accurately and promptly.
• Follow up on pending approvals, claims, and reimbursements.
• Resolve insurance-related issues and claim rejections.
• Maintain proper documentation of insurance records and approvals.
• Coordinate with insurance companies, patients, and healthcare providers regarding coverage and billing matters.

Qualifications

• Bachelor's degree or Diploma in Administration, Healthcare Management, or a related field.
• Minimum 1–3 years of experience in a receptionist or insurance coordinator role, preferably in a healthcare facility.
• Knowledge of medical insurance procedures and claim processing.
• Proficiency in MS Office and clinic/hospital management software.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Fluent in English; Arabic is an advantage.

Skills

• Customer service excellence.
• Insurance verification and claims management.
• Appointment scheduling and patient coordination.
• Attention to detail and accuracy.
• Problem-solving and time management.
• Professional telephone etiquette.
• **Working Hours:** As per clinic operational requirements.
• **Location:** Clinic / Medical Center.
• Pay: AED3,000.00 - AED5,000.00 per hour