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Front Desk Receptionist

ECAA - Anesthesia Specialists
Goldsboro, USA
Full-time
Entry
Onsite
Discovered 1 months ago

Full Job Posting

  • Answer all incoming calls professionally and with a courteous and friendly attitude; assesses callers needs and directs to appropriate personnel.
  • Pages clinic personnel as appropriate, and obtains and communicates messages in an accurate and timely manner.
  • Check the patients in and out.
  • Verify insurance and patient financial responsibility.
  • Obtain authorizations for procedures as needed.
  • Schedule new patients and return appointments in the computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
  • Utilize eClinicalWorks Electronic Medical Record (EMR) system to obtain or document patient information.
  • Obtain and enter all authorization and correspondence relating to referrals in patients charts and computers.
  • Schedule outpatient appointments/testing and hospital admissions upon request.
  • Collect co-pays or other payments at time of visit.
  • Provide patients with accurate and legible appointment cards. Document no shows in patient's chart for missed visits.
  • Reschedule any missed appointments and conducts follow-up with patients who may have missed their appointment.
  • Abide by patient confidentiality regulations to protect the patient and clinic/practice and adheres to HIPAA regulations.
  • Prepare correspondence, memos, forms, and other typing as requested by the supervisor.
  • Maintain composure when dealing with difficult situations.
  • Perform other duties as assigned.
  • High school diploma.
  • Two years’ medical front desk receptionist experience required.
  • Knowledge of medical terminology and insurance verification.
  • Knowledge of prior authorizations and referral management is preferred.
  • Proficient with EMR.
  • Ability to communicate and collaborate effectively with staff, physicians, and external customers.
  • Strong ability to multi-task and move from one project to another.
  • Works to resolve problems or determines an appropriate course of action in a timely manner.
  • Strong time management, follow-through, and organizational skills.
  • Work performed in an office environment.
  • Involves frequent contact with patients, physicians, and medical office staff.
  • Work may be stressful at times.
  • Interaction with others is frequent and often disruptive.
  • Requires long periods of standing and walking.
  • Physical activity can be irregular and fast-paced regularly.
  • Must possess sufficient eye-hand coordination/manual dexterity to operate medical and office equipment.
  • Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations.
  • Must be able to lift 50 pounds with no assistance.
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • On-the-job training
  • Paid time off
  • Retirement plan
  • Vision insurance

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