Front Desk Receptionist / Front Office Executive

Role overview

Key responsibilities

• Welcome and assist visitors, clients, and business partners courteously and professionally.
• Answer calls, respond to inquiries, and direct calls or messages to the appropriate departments.
• Manage visitor registration and reception records; coordinate meetings, appointments, and conference room bookings.
• Receive, sort, and distribute incoming mail, parcels, and business correspondence.
• Keep reception and meeting spaces clean, organized, and presentable.
• Prepare documents and assist with filing, data entry, photocopying, and record management.
• Coordinate with departments, monitor office supplies, and support office activities and internal events.
• Handle confidential information responsibly and escalate issues requiring assistance from the relevant team.

Qualifications and skills

• A high school diploma, college diploma, or equivalent qualification is preferred.
• Strong verbal and written communication, organization, multitasking, attention to detail, and telephone etiquette are required.
• Basic computer proficiency includes email, word processing, spreadsheets, and digital record-keeping systems.
• Must prioritize tasks, follow procedures, use discretion with confidential information, and remain calm during busy periods.
• Familiarity with office administration, reception systems, appointment scheduling, or customer service practices is an advantage.
• A friendly, approachable, dependable, proactive, service-oriented attitude and willingness to support colleagues are sought.