Front Desk Receptionist / Front Office Executive

Role

Front office duties

• Welcome visitors, clients, and business partners; answer calls, respond to inquiries, and direct messages to appropriate departments.
• Manage visitor registration and reception records; coordinate meetings, appointments, and conference room bookings.
• Receive and distribute mail, parcels, and correspondence; maintain clean and organized reception and meeting spaces.
• Prepare documents, file, enter data, photocopy, and manage records; communicate with departments to support daily office activities.
• Monitor office supplies and coordinate replenishment; support internal events and business meetings.
• Handle confidential information responsibly and follow procedures; escalate inquiries or issues requiring further assistance.

Qualifications

• Strong verbal and written communication, organization, and customer service skills.
• Basic computer proficiency with email, word processing, spreadsheets, and digital record-keeping systems.
• Good telephone etiquette, ability to prioritize and follow procedures, and discretion with confidential information.
• Able to remain calm, courteous, and organized during busy periods or unexpected requests.
• A high school diploma, college diploma, or equivalent qualification is preferred.
• Familiarity with office administration, reception systems, appointment scheduling, or customer service is an advantage.