Front Desk Receptionist

Salary

About MCM Conscious Mental Wellness

Front Desk & Client Experience

• Welcome clients and visitors in a warm and professional manner.
• Answer incoming phone calls, WhatsApp messages, emails, and inquiries.
• Schedule, confirm, reschedule, and cancel appointments.
• Provide information regarding services, psychologists, pricing, and procedures.
• Follow up with potential and existing clients when required.
• Maintain a positive and professional first impression of the center.

Administrative Duties

• Manage daily appointment schedules and calendars.
• Maintain accurate client records and documentation.
• Assist with registration forms and onboarding of new clients.
• Organize and update files, spreadsheets, and internal documents.
• Prepare reports and perform data entry as required.
• Support psychologists and management with administrative tasks.

Payments & Operations

• Process client payments and issue receipts.
• Track payments and maintain accurate records.
• Coordinate with the accounting team when required.
• Assist with daily operational activities to ensure smooth clinic functioning.

Communication & Coordination

• Coordinate with psychologists regarding schedules and appointments.
• Respond to inquiries professionally and promptly.
• Maintain confidentiality of all client information.
• Communicate effectively with clients, colleagues, and external partners.

Requirements

• Own valid UAE visa.
• Previous experience in reception, administration, customer service, or a similar role is preferred.
• Excellent communication skills in English.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and Google Workspace.
• Comfortable using CRM systems and scheduling software.
• Ability to work independently and as part of a team.
• High level of confidentiality and professionalism.

Personal Qualities

• Friendly and welcoming personality.
• Strong attention to detail.
• Reliable and punctual.
• Proactive and willing to learn.
• Calm and professional under pressure.
• Passionate about providing excellent client service.
• To apply, please send your CV and a brief introduction outlining your experience and availability.

Salary

9:00 Am – 6:00 Pm