Front Desk Receptionist

We are conveniently located in the heart of Doha in close proximity to the city’s key administrative, business and leisure attractions.

The building is a true landmark and is perfect for visitors who want to be within walking distance of essential tourist spots or commercial centers.

Few minutes’ drive from the hotel is Doha International airport while the Corniche is just round the corner.

All other prime business and cultural districts are easily accessible too from the hotel.

The Hotel is home to a wide range of rooms and suites where you can spend an unforgettable holiday in Doha.

BEST WESTERN PLUS Doha offers also an array of activities and entertainment: a Spa, Fitness Center, Swimming Pool, a variety of restaurants serving international cuisines for your stay with family, friends and even your business meetings.

· To be constantly aware of the room situation and to strive to obtain maximum occupancy.

· To have a complete understanding of the hotel's employee handbook and adhere to the regulations contained within.

· To respond to any changes as dictated by the industry, company or hotel.

· To attend to guests who approach the Front Desk, immediately, cordially, and with a smile.

· To attend to hotel guests in the procedure of registering, inquiries, key handling, message and all related matters.

· To register the guests promptly ensuring that they are provided with all the necessary information.

· To ensure the telephone is answered promptly and clearly, ensuring a courteous and friendly manner.

· To take room reservations effectively, efficiently and a laid out on the proper reservation form.

· To keep the daily Log Book up to date.

· To monitor closely the issuance and return of hotel keys by maintaining Log Books.

· To ensure the running of all overnight reports are completed fully and correctly.

· Complete the Four Day Forecast, accurately, at the completion of the Night Audit Reports.

· To ensure the photocopying for distribution is completed efficiently each night, and has been distributed prior to 0830 hours.

· To carry out all other duties to the standards and specifications laid out in the overnight shift manual.

· To inform Assistant Managers to welcome VIP

· To advise Team Leader - Front Office of any dubious billing matters instruction.

· To prepare the daily reports such as “Daily Special Rate List” Daily Up- Grade List” and “Daily No-Show and Cancellation List”.

· To be aware of all hotel activities and the layout of the hotel.

· To extend a personal service to the guests, and assist them in all their requirements.

· To handle the guest mail, take telephone messages, and ensure that all telexes, mail and telephone messages are distributed promptly.

· To handle packages and periodically send unclaimed mail back to the sender.

· To issue keys to the guests, and assist the Front Desk in checking-in guests during busy hours.

· To observe the guest services in the lobby and ensure that all areas are covered and kept clean.

· To provide the paging service.

· To handle both individual FIT guests, and group check-outs according standard procedure.

· To arrange guest bills into respective pockets and verify recurrences.

· To post all charges immediately to the guest folios.

· To maintain guest ledgers in a systematic manner to facilitate balancing by the night auditor.

· To immediately recognize VIP and returning guests.

· To check the validity of travel agent vouchers.

· To maintain the Logbook, by recording any information and guest comments.

· To be responsible for all issued funds, foreign currencies and all collections.

Must have related experience.

Preferably in Qatar / with NOC*Salary depends on experience.

Interview will be scheduled ASAP.