Front Desk Receptionist

About This Role

About Shaolin Kung Fu Academy

Shaolin Kung Fu Academy is a professional martial arts academy focused on developing confidence, discipline, fitness, focus, and self-defence in both children and adults.

We are looking for a proactive, organised, and confident Receptionist who can take ownership of the front desk, support operations, and contribute to the growth of the academy.

Role Summary

This is not just a front desk role.

The Receptionist is responsible for:

• managing student relationships
• supporting renewals and revenue
• handling administration
• assisting with sales and events
• ensuring the academy runs smoothly day to day

You will be the first impression of the academy and a key part of the student experience.

Main Responsibilities

• Welcoming parents, students, visitors, and enquiries professionally
• Answering phone calls, WhatsApp messages, and emails
• Handling admin tasks and member requests
• Managing student renewals and following up expiring memberships
• Selling company products, including uniforms and merchandise
• Supporting bookings for gradings, tours, camps, and academy events
• Participating in kids camps, events, and academy activities
• Liaising with parents and schools for after-school activities
• Updating records, attendance, payments, and student information
• Supporting reception during busy class times
• Communicating clearly with coaches, parents, students, and management
• Opening and closing the academy
• Keeping the reception area clean, organised, and professional

Requirements

• Clear spoken English
• Excellent customer service skills
• Positive, professional, and reliable
• Strong organisation and attention to detail
• Confident using WhatsApp, email, computers, and admin systems
• Able to work well under pressure
• Previous reception, admin, or customer service experience preferred

Pay: AED3,500.00 - AED5,000.00 per month

Application Question(s):

• What is your nationality?
• How old are you?
• What is your visa status?

Experience:

• Customer Service: 4 years (Preferred)
• Admin: 4 years (Preferred)
• Sales: 3 years (Preferred)
• Working with children: 2 years (Preferred)

Work Location: In person