Front Desk Receptionist

Overview

Key Responsibilities

• Manage the daily front desk operations and ensure a smooth customer experience.
• Answer phone calls, WhatsApp messages, and customer inquiries professionally.
• Schedule and manage grooming, boarding, and other service appointments.
• Assist customers with pet sales and provide accurate product and pet care information.
• Handle customer check-in/check-out and payment processing.
• Coordinate with the grooming, boarding, and sales teams to ensure efficient daily operations.
• Maintain accurate records and update customer information.
• Support general administrative tasks and contribute to the overall success of the store.

Requirements

• A genuine **love for pets** is essential.
• Excellent spoken and written English communication skills.
• Strong customer service and interpersonal skills.
• A positive attitude with the ability to work well in a team.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Previous experience in customer service, reception, retail, or the pet industry is an advantage (but not mandatory).

What We Offer

• A friendly and supportive working environment.
• The opportunity to work with pets every day.
• Career growth and development opportunities.
• Competitive salary based on experience.
• If you're a pet lover with a passion for customer service, we'd love to hear from you!
• Pay: AED3,000.00 - AED4,500.00 per month

Experience

• Front desk: 3 years (Required)

Language

• chinese (Required)