Front Desk Receptionist

Overview

Key Responsibilities

• Welcome and assist patients, visitors, and healthcare professionals in a professional and courteous manner.
• Manage front desk operations and maintain a positive patient experience.
• Answer, screen, and direct incoming phone calls.
• Schedule, confirm, and coordinate patient appointments.
• Register patients and update patient information accurately in the system.
• Verify patient records and insurance details as required.
• Coordinate with doctors and medical staff to ensure smooth patient flow.
• Handle administrative duties including filing, scanning, data entry, and document management.
• Process payments and issue receipts when necessary.
• Maintain patient confidentiality and comply with healthcare policies and procedures.

Requirements

• Minimum 2 years of experience as a Receptionist in a healthcare center, clinic, medical center, or hospital.
• Fluency in Arabic and English (spoken and written).
• Must have a valid UAE residence visa (Own Visa).
• Must be available for immediate joining.
• Strong communication and customer service skills.
• Proficiency in Microsoft Office and patient management systems.
• Professional appearance and excellent interpersonal skills.

Preferred Qualifications

• Diploma or Bachelor's degree in Business Administration, Healthcare Administration, or a related field.
• Knowledge of medical terminology and health insurance procedures.
• Experience with healthcare appointment scheduling systems.

Skills & Competencies

• Excellent customer service skills
• Professional telephone etiquette
• Strong organizational and multitasking abilities
• Attention to detail and accuracy
• Ability to work under pressure
• Teamwork and collaboration
• Confidentiality and professionalism

Application Question(S)

• Do you have your own visa?

Experience

• Medical receptionist: 2 years (Required)

Language

• Arabic (Required)