Front Desk Receptionist

Role overview

Responsibilities

• Welcome children and parents; respond to inquiries, calls, WhatsApp messages, and walk-ins.
• Manage admissions, registrations, bookings, payments, customer records, and booking schedules.
• Explain facilities, pricing, packages, and party offers; coordinate birthday reservations with operations.
• Use the POS system for cash and card transactions; promote packages, memberships, and services.
• Coordinate with salon and café teams as needed; maintain a clean, welcoming reception area.
• Follow children’s safety, customer service, and daily operations procedures.

Requirements

• Previous receptionist, front-desk executive, cashier, or customer service experience.
• Excellent communication and interpersonal skills; friendly, patient approach with children and families.
• Good English communication; additional languages are an advantage.
• Basic computer skills and familiarity with POS systems, Microsoft Word, and Microsoft Excel.
• Organization, multitasking, and flexibility for shifts, weekends, and public holidays.

Preferred experience

• Experience in a kids’ play area, nursery, family entertainment center, or hospitality business is preferred.
• Birthday party booking and package upselling experience is preferred.

Compensation

• Pay is AED 2,000–3,000 per month; salary is based on experience.

What the employer offers

• Friendly, dynamic working environment and opportunity to grow within an entertainment business.