Front Desk Medical Office Assistant (MOA) - KB Access Clinic - 1.0 FTE
Role Overview
The KB Access Clinic is a new clinic opened in 2025 providing primary care to Kootenay Boundary residents without a family practitioner.
It is a hybrid model of virtual and in-person care with a dedicated team including a nurse practitioner, MOA, and clinic manager.
The MOA supports patient navigation, scheduling appointments, and supporting providers.
Key Skills for This Role
Full Job Posting
Role Overview
The KB Access Clinic is a new clinic opened in 2025 providing primary care to Kootenay Boundary residents without a family practitioner.
It is a hybrid model of virtual and in-person care with a dedicated team including a nurse practitioner, MOA, and clinic manager.
The MOA supports patient navigation, scheduling appointments, and supporting providers.
General Duties and Responsibilities
- Clinic reception, patient greeting, and patient follow up during clinic days.
- Provide navigation at the clinic and to other care resources in the community.
- Process incoming faxes: attach to patient chart, rename and date document appropriately.
- Respond to patient inquiries via email, VOIP, or KB Patient Portal messaging.
- Call, email, or message patients for follow up or to advise of results as instructed by providers.
- Complete tasks from providers such as scheduling follow-up appointments, requesting information, and sending faxes.
- Approve online appointment requests from patients.
- Maintain accurate and up-to-date electronic medical record including the patient chart.
- Process new patient intake forms.
- Use Meditech and Pharmanet for updated contact info and pull information for providers.
- Ensure patient confidentiality.
- Operate general office equipment virtually including SRFax, VOIP, Adobe Acrobat PDF, Google Drive, Google Calendar, and Zoom.
Required Attributes
- Proficient with Electronic Medical Record (EMR) software; CHR EMR considered an asset.
- Demonstrated ability to use digital technology and software such as GDrive and VOIP.
- Experience as a MOA in a primary care setting.
- Thrives in a fast-paced, team environment but can also work independently.
- Ability to multitask and problem solve effectively.
- Excellent customer service skills.
- Positive attitude and strong communication skills.
- Reliable and professional.
- Lives in the Kootenay Boundary region.
Education and Experience
- Knowledge of medical office procedures considered an asset.
- Familiarity with electronic medical records considered an asset.
- Previous reception experience considered an asset.
Hours and Compensation
- 30-35 hours per week.
- $22-$25 per hour based on experience.
- In-person 2 to 3 days per week at clinic locations plus virtual support.
Location
- Must reside in the Kootenays.
- Nelson site (primary): KB Access Clinic at CFHC, 518 Lake St, Nelson, BC.
- Castlegar site (some shifts): Circle of Indigenous Nations, 1801 Connors Rd, Castlegar, BC.
- Virtual: some work from home.
About the Clinic
The clinic operates as a group practice where patients see the first available provider.
Providers manage 3-5 patients per hour with scheduling that allows a mix of complex and short visits.
Patients may transition to longitudinal care with the clinic's nurse practitioner or other clinics when available.
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