Front Desk

Day-to-Day Responsibilities & Customer Service

• The Ultimate Greeter : Greet EVERYONE that walks in or out of Dogtopia with a smile, acting as an outgoing and enthusiastic ambassador for our brand.
• Communication Hub : Master the art of multitasking by answering incoming phone calls, responding to emails and voicemails, and assisting the lobby simultaneously in a timely, problem-solving manner.
• Administrative Duties: Handle data entry, create Pet Parent charts, maintain proper record-keeping, and complete point-of-sale (POS) and cashier operations.
• Sales & Growth: Become knowledgeable on all pricing, services, and retail items. Confidently offer upgrades and sell additional services based on guest wants and needs.
• Facility & Team Management: Maintain proper door control in all rooms, and ensure the pristine cleanliness of the entranceway, lobby, and restrooms.
• Exceptional Experience: Speak consistently to our 3 S’s (Smile, Story, Satisfaction), communicate effectively with leadership and peers, and strive for high customer review ratings by always smiling for the cameras and ensuring a premium experience.
• Requirements

Qualifications & Personal Characteristics

• Must love dogs! (Ability to learn dog recognition is essential).
• Strong customer service skills with a high degree of emotional intelligence and customer tolerance.
• Detail-oriented, quick-thinking, and a strong multitasker who thrives in a fun, fast-paced environment.
• Ability to work cohesively with a team in a respectful and professional manner.
• Comfortable with upselling to enhance the pet parent experience.
• Ability to spend up to 100% of work time standing.
• Ability to work flexible days and hours, including holidays and weekends.
• The Rules by which we, as DOGTOPIANS live by are:
• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like It’s the Most Exciting Day Ever!

Core Competencies & Expectations