Front Desk Executive

Manage overall operations of the spa.

Manage and carry out procedures, have current knowledge of treatment.

Ensure client experience is proficient including bookings, payments, and consultation cards.

Hire and train employees.

Oversee marketing and customer relationship management initiatives.

Fill any non-specialized roles when employees are absent.

Managing spa team members and beauty therapists to ensure high motivation, provision of high-quality service and ongoing development.

Create a weekly staff schedule.

Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmers to core fitness-based schemes.

Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement.

Manage customer feedback effectively to ensure continuous service and program improvement.

Ensure customers and guests receive friendly and consistent personalised service from all team members.

Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed.