Front Desk Concierge - FT

Position Title: Front Desk Concierge

Department: Marketing

Reports To: Patient Experience Supervisor / VP Marketing & Business Development

Employment Type: Full-Time / Pool

Position Summary

The Front Desk Concierge serves as the first point of contact for patients, visitors, and staff. This role is responsible for providing exceptional customer service, assisting with directions and visitor coordination, and activating hospital emergency overhead codes in accordance with established protocols. The Concierge ensures a welcoming, safe, and organized front lobby environment while supporting hospital communication processes.

Essential Duties & Responsibilities

● Greet and assist patients, visitors, and vendors in a professional and courteous manner

● Provide directions and general hospital information

● Activate overhead emergency codes promptly and accurately per hospital protocol

● Maintain awareness of hospital safety procedures and emergency response processes

● Communicate effectively with nursing units, administration, and security as needed

● Monitor front lobby activity and report concerns to Security or Administration

● Maintain professional appearance and demeanor at all times

● Assist with basic administrative or communication tasks as assigned

Skills & Qualifications

● High school diploma or equivalent required

● 1–2 years of customer service experience preferred (healthcare or hospitality a plus)

● Strong communication and interpersonal skills

● Ability to remain calm and composed in high-pressure or emergency situations

● Clear speaking voice for overhead announcements

● Ability to multitask in a fast-paced environment

● Basic computer proficiency

● Bilingual (English/Spanish)

Physical Requirements

● Ability to stand or sit for extended periods

● Ability to communicate clearly in person and over phone/intercom

● Occasional walking throughout hospital campus

Work Schedule

● May include evenings, weekends, and holidays

● Monday - Friday 5:00 AM - 1:30 PM

● Monday - Friday 1:00 PM - 9:30 PM

● Weekends 6:30 AM - 3:00 PM

● Weekends 2:30 PM - 11:00 PM

Additional Requirements

● Completion of emergency code activation competency training upon hire

● Training and competency validation on PBX system for backup coverage

● Annual competency validation required

● Adherence to HIPAA and hospital confidentiality policies