Front Desk Coach

Come join a great nationwide health and wellness company as a Front Desk Customer Service Coach.

The Front Desk Coach is responsible for providing customer services through the front service desk with enthusiasm professionalism and efficiency by performing the following duties.

• Greets all members and guests in a friendly and pleasant manner with the goal of delivering the highest level of customer service.
• Provides information to members, guests and callers regarding club services, events and programs.
• Answers all incoming phone calls and promptly responds to the inquiry of the caller, transfers the caller to the appropriate phone number or seeks information from other club sources to answer the caller immediately.
• Conducts point of sale transactions including taking cash/making change or credit card payment and enters payment transactions accurately and completely in the club information and point of sale transaction system.
• Provides membership tours when assigned; communicates information about the facility and services and completes membership forms according to the procedure established at the club.
• Schedules assessments, consultations and other program services in accordance with the club’s scheduling system and policies.
• Assists with special event registration and queues entry to the event to assure an orderly and pleasant experience for attendees.
• Signs in/out equipment following the club procedure and monitors members exiting the facility for security purposes.
• When assigned, opens or closes the club following all club procedures outlined for these activities.

Must be available for early morning and/or weekend shifts.

High School Diploma or equivalent required, 1-2 years customer service experience required; or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.

a hotel

We are looking for a highly motivated and experienced Front Desk Coach to join our team at our hotel.

The Front Desk Coach will be responsible for providing support and guidance to our front desk staff, ensuring that our guests receive an outstanding experience from the moment they walk through our doors.

• Train and coach front desk staff on all aspects of customer service, including greeting guests, handling complaints, and resolving issues in a timely and professional manner.
• Ensure that all front desk staff are knowledgeable about hotel policies, procedures, and amenities, and are able to provide accurate information to guests.
• Monitor and evaluate the performance of front desk staff, providing feedback and coaching as needed to improve their performance.
• Assist with hiring and onboarding new front desk staff, and ensure that they are properly trained and integrated into the team.
• Oversee the daily operations of the front desk, including supervising staff, managing room assignments, and ensuring that all guest needs are met.
• Maintain a positive and professional working environment for front desk staff, and foster a culture of teamwork and collaboration.
• Respond to guest complaints or concerns in a timely and effective manner, and escalate issues as needed to management.
• Ensure that all front desk staff are following proper security procedures, including verifying guest identities and protecting guest privacy.

• Bachelor's degree in Hospitality Management or related field.
• Minimum of 2 years experience in a front desk supervisor or coaching role.
• Excellent communication and interpersonal skills, with the ability to work effectively with staff and guests from diverse backgrounds.
• Strong organizational and time management skills, with the ability to multitask and manage competing priorities.
• Knowledge of hotel reservation and property management systems, as well as Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays.

If you're passionate about hospitality, and committed to delivering exceptional customer service, we want to hear from you.

Apply today to join our team as a Front Desk Coach.