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Front Desk Clerk

Hilton Grand Vacations
Panama City Beach, USA
Full-time
Mid
Onsite
Discovered 2 days ago

Full Job Posting

Qualifications

  • What we are looking for?
  • First and foremost we are seeking a positive demeanor and a cheerful smile!
  • To fulfill this role successful, you possess the following minimum qualifications and experience:
  • High School Graduate or Equivalent
  • Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension job assignments.
  • Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
  • Ability to multi-task responsibilities and prioritize duties to organizational demands
  • Prior customer service, cash handling and data entry experience required.
  • It would be effective in this position for you to demonstrate the following capabilities and distinctions:
  • Prior Hospitality, Front Desk or relevant work history or related experience.
  • Bilingual

Responsibilities

  • As a Front Desk Clerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:
  • Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
  • Accurately input information into the computerized reservations' system to update and maintain records.
  • Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
  • Generate invoices and collects monies due through the rental program and through merchandise sales.
  • Maintains safety deposit boxes.
  • Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
  • Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
  • Provides information on area attractions and resort amenities.
  • Type correspondence and reports for management as needed.

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