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hireology

Front Desk Agent

Regency Hotel Management
Rapid City, USA
Full-time
Entry
Onsite
Discovered 1 months ago
OnQOpera

Full Job Posting

  • Medical and Dental Insurance
  • PTO
  • Competitive Pay

• 401(k) Retirement Savings Plan

  • Life Insurance
  • Disability Insurance

• Hotel Room Discounts

  • Ongoing Training and Career Development
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservations software, like OnQ or Opera
  • Customer service experience
  • Excellent communication and organizational skills

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