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Front Desk Agent

Crown Hotel & Travel Management
Leland, USA
Part-time
Entry
Onsite
USD 14-14 hourly / hour
Discovered 1 months ago

Full Job Posting

Benefits

  • Insurance (Medical, Dental and Vision)
  • Supplemental Insurance
  • Enhanced Paid Time Off (PTO) Plan
  • Paid Training
  • Fantastic Company Culture

Job Responsibilities

  • Receiving accommodation reservations from visitors
  • Taking the details of all arriving guests including payment information
  • Allocating rooms to all guests
  • Providing information to guests about the procedures, policies, and facilities of the hotel
  • Providing the guest with the necessary tourism information
  • Handling all customer concerns and queries
  • Issuing receipts to the guests
  • Ensuring the safety and security of all guests
  • Maintain all guest reservations in accordance with credit card security requirements
  • Balance and properly account for cash drawer at the desk for each shift
  • Maintain all training requirements as set forth by General Manager
  • Assisting guests with safety deposit box forms and keys as outlined by GM
  • Wear a provided uniform and name tag at all times on the property
  • Perform routine cleaning throughout the work area
  • Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
  • Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel
  • Respond to guest’s requests for immediate repairs
  • Report lost-and-found items in accordance with hotel procedures
  • All other assigned duties

Qualifications/Requirements

  • High school diploma or equivalent
  • Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
  • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
  • Must display very good organization and time management skills
  • Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
  • Must be able to regularly lift and carry up to 20 pounds without assistance
  • To always maintain a high standard of personal hygiene and appearance
  • We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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