Front Desk Agent - German/ Russian Speaker
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. This position is based at Rose Rayhaan by Rotana, Dubai.
Key Skills for This Role
Full Job Posting
Job Description
- We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
- This position is based at Rose Rayhaan by Rotana, Dubai.
- As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
- Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
- Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
- Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character.
You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Rose Rayhaan by Rotana
Lobby Ambassador
Dubai, UAE
Welcome and assist hotel guests, provide warm service, handle queries, promote hotel services, and ensure a positive guest experience at the front office.
Chef Tournant
Dubai, UAE
Direct and supervise culinary operations in a hotel kitchen, ensuring quality food preparation, presentation, and hygiene standards. Train staff and manage food cost control.
Doorman
Dubai, UAE
Job Description We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Doorman you are responsible to provide professional and customer focused se
Waiter / Waitress
Dubai, UAE
Job Description We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward. This Position is Based at Rose Rayhaan by Rotana, Dubai. As a Waiter / Waitre
Executive Sous Chef
Dubai, UAE
Job Description We are currently seeking for passionate and dynamic Kitchen professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our gu
Pressing Attendant
Dubai, UAE
Job Description We are currently looking for dynamic and self motivated Laundry professionals who want to move their careers forward. As a Pressing Attendant you are responsible to ensure that laundry service, required b