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Front Desk Agent

Regency Hotel Management
Ohio, USA
Part-time
No Prior Experience Required
Onsite
USD 15-15 hourly
Discovered 1 months ago

Full Job Posting

  • Use of recreational facilities
  • Meal Plan
  • Referral Bonus
  • Room, Retail, and Food Discount
  • Free Stays at other Great Ohio Lodges

Wage: 15.00

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role- preferred but not required
  • Experience with hotel reservations software, like StayNTouch and Silverware
  • Customer service experience
  • Excellent communication and organizational skills
  • Ability to stand for long periods of time and use of stairs required

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