Front Desk Administrator

Manages reception, pre-screening, phone intake, visitor management, mail handling, and administrative support.

First point of contact for the facility.

Prior authorization experiences a must.

• High school diploma required ; associate’s degree preferred
• Experience in reception, office administration, or healthcare front desk
• Knowledge of HIPAA and basic computer skills

• Drug test at Hancock Gateway Lab (per ATC-140)
• Criminal background check must clear before first day (per ATC-139)
• OIG LEIE screening
• TB skin test or proof within past year
• Immunizations per ATC-139 Section 8

Job Responsibilities (derived from ARISE policies):

• Conduct pre-screening procedures and phone intake (ATC-143)
• Manage visitor sign-in/sign-out, ID verification, and escorting (ATC-143)
• Apply 42 CFR Part 2: cannot confirm or deny anyone is in treatment (ATC-128)
• Route all Release of Information requests to the Clinical Director / Privacy Officer (ATC-129)
• Accept subpoenas and warrants; immediately contact the CEO and Compliance (ATC-127)
• Handle mail distribution; enforce sealed mail policy and contraband awareness
• Answer emergency calls, contact 911, activate notification chain (ATC-133)
• Collect and distribute daily mail to appropriate personnel (ATC-410)
• Provide facility orientation information to scheduled visitors (ATC-133)
• Maintain front desk supplies and organizational materials
• Support administrative tasks as assigned

• Exemplify ARISE Core Values (Compassion, Integrity, Respect, Excellence, Collaboration)
• Follow the Code of Conduct (ATC-106)
• Maintain confidentiality per HIPAA and 42 CFR Part 2 (ATC-128)
• Maintain a safe environment for recovery
• Participate in emergency drills and follow emergency procedures (ATC-133)
• Report critical incidents per ATC-132
• Complete orientation within 5 business days and all required annual training
• Self-disclose arrests, charges, or convictions within 48 hours