Front Desk Administrator

Front Desk Administrator – Furless Permanent Riyadh

Position Purpose

Key Responsibilities1. Client Experience & Reception

• Greet, register, and guide clients with warmth and professionalism, ensuring every visitor feels welcomed and valued.
• Maintain clear communication in **English and/or Arabic**; respond to phone, WhatsApp, and email inquiries promptly and accurately.
• Manage appointment bookings, confirmations, and reminders to maximize show-up rates.
• Handle complaints empathetically and resolve issues quickly to preserve client loyalty.
• Ensure reception and waiting areas always reflect **Furless premium standards** – clean, organized, and inviting.

2. Sales & Client Retention

• Promote treatments, packages, and retail products confidently and professionally.
• Educate clients on home-care routines and follow-up treatments to encourage repeat visits.
• Actively track and follow up with lapsed or prospective clients to increase return rate.
• Meet or exceed monthly **sales and upselling targets** set by the Operations Manager.
• Support in-branch marketing or promotional activities to boost new-client acquisition.
• Maintain client records, purchase history, and preferences to enable personalized retention strategies.

3. Administrative & Operational Support

• Record all bookings, payments, and transactions accurately in the CRM/POS system.
• Perform daily cash-up and reconciliation in coordination with Finance.
• Generate and submit daily and weekly performance reports (appointments, revenue, client feedback).
• Maintain compliance with **Saudi Municipality** standards on hygiene, safety, and documentation.
• Coordinate with the Operations Manager on maintenance, supply orders, and equipment servicing.

4. Professionalism & Team Alignment

• Uphold the **Furless image** – groomed, polished, and brand-representative at all times.
• Collaborate with therapists, treatment coordinators, and management to ensure smooth client flow.
• Participate in sales and service training sessions to improve conversion and retention skills.
• Demonstrate punctuality, accountability, and adaptability to rotating shifts (including weekends if required).

Qualifications & Skills

• **Education:** High school diploma or higher (Diploma in Administration, Customer Service, or related field preferred).
• **Experience:** 1–3 years in front desk, sales, or customer-service role (preferably clinic, beauty, wellness, or hospitality).
• **Technical:** Proficient in MS Office and CRM/booking systems (Fresha experience preferred).
• **Communication:** Fluent in English (required); Arabic advantageous.
• **Sales & Retention:** Strong persuasion, upselling, and relationship-building skills.
• **Organization:** Excellent multitasking and time-management abilities.
• **Compliance:** Knowledge of Saudi MOH/Municipality hygiene standards (training provided).

Personal Attributes

• Sales-driven yet service-oriented mindset.
• Professional, approachable, and emotionally intelligent.
• Honest, reliable, and attentive to detail.
• Calm and confident under pressure.
• Passionate about beauty, wellness, and client satisfaction.

Work Schedule & Compensation

• **Hours:** 48 hours per week / 2 days off (rotational).
• **Compensation:** Competitive salary + commission based on sales and retention performance.
• **Benefits:** Medical insurance, training programs, and career development per Furless KSA policy.

Application Process

Job Type: Full-time