Fresha Marketplace Moderator | Professional Services Team

The AI-powered OS

About Fresha

Role Overview

Key Accountabilities

• Collaborate with partners to schedule and plan photography sessions, ensuring alignment with their availability and business needs.
• Travel to various partner locations to capture high-quality images that showcase the ambiance, services, and unique features of their businesses.
• Ensure all photos are consistent with our branding guidelines and meet the quality standards required for marketplace profile updates.
• Edit and retouch images as needed to achieve a professional and polished look.
• Manage the process of uploading, categorizing, and updating images on partner profiles, ensuring they reach an approved status.
• Communicate effectively with partners to provide guidance on photo shoots, setting expectations, and explaining the benefits of enhanced marketplace profiles.
• Maintain accurate records of visits, sessions, and image uploads for internal tracking and reporting purposes.
• Coordinate with internal teams to ensure timely updates of partner profiles and to address any issues related to image quality or approval.

Skills, Experience & Qualifications Required

• Attention to Detail: Exceptional attention to detail, especially in capturing, editing, and selecting images that meet specific guidelines.
• Communication Skills: Strong interpersonal and communication skills to interact effectively with partners and internal teams.
• Project Management: Ability to manage multiple partners and photography sessions concurrently, ensuring all tasks are completed within the agreed timelines.
• Driving License and Car: A valid driving license and access to a car, as the role involves traveling to different partner locations.
• Technical Skills: Proficiency in using professional photography equipment and editing software
• Flexibility and Adaptability: Willingness to travel and work flexible hours to accommodate partner schedules and needs.
• Self-Motivated: Ability to work independently, manage time effectively, and take initiative to achieve goals.
• Inclusive workforce
• At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
• We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals.
• Everyone who applies will receive fair consideration for employment.
• We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
• If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
• These tools assist our recruitment team but do not replace human judgment.
• Final hiring decisions are ultimately made by humans.
• If you would like more information about how your data is processed, please contact us.