Freight forwarding Officer

Role overview

Responsibilities

• Track and evaluate shipper performance in India, Korea, and China.
• Ensure shipments are dispatched and delivered on schedule; identify delays, bottlenecks, and process improvements.
• Maintain inbound shipment records and provide timely status updates to internal teams.
• Coordinate shipment flow with vendors, operations, management, and internal stakeholders.
• Prepare shipper performance reports and maintain shipping documents, invoices, and shipment records.
• Assist with audits and internal reviews; ensure compliance with company SOPs and regulatory requirements.
• Support continuous improvement initiatives in inbound freight operations.

Qualifications and experience

• Bachelor’s degree or diploma in Logistics, Supply Chain, Business, or a related field.
• 2–4 years of experience in freight forwarding or logistics coordination.
• Experience with import shipments and shipper management.
• Knowledge of shipping documentation and trade compliance.

Skills and competencies

• Strong analytical and tracking skills; knowledge of Incoterms and ocean routes.
• Coordination and communication abilities, attention to detail, and accuracy.
• Ability to work under deadlines and handle multiple shipments.
• Proficiency in MS Excel and freight tracking systems.

Language

• Good spoken and written English is required.

Performance indicators