Freight Forwarding Manager

Job description

Key Responsibilities

• Plan and control daily import, export, and cross-trade forwarding operations across air, sea, and land modes.
• Ensure accurate booking, documentation, customs coordination, shipment tracking, billing readiness, and exception management.
• Coordinate closely with Sales, Finance, Transportation, Warehousing, Customs, carriers, and overseas agents.
• Manage carrier, agent, broker, and subcontractor performance, rates, allocations, and service levels.
• Escalate material service, compliance, cost, and customer risks promptly with proposed corrective actions.
• Monitor shipment profitability, operational cost, demurrage, detention, claims, and revenue leakage.
• Maintain compliance with customs, dangerous goods, sanctions, trade, security, and company requirements.
• Lead and develop the operations team, balancing workload, enforcing SOPs, and maintaining service continuity.
• Standardize forwarding workflows and introduce automation for booking, documentation, tracking, and customer visibility.

Qualifications and Experience

• Bachelor's degree in Logistics, Supply Chain, Transportation, Business Administration, or a related field.
• Minimum of 8 years of experience in freight forwarding.
• At least 3 years of experience in a supervisory or management role.
• FIATA, IATA, Dangerous Goods, Customs, or Supply Chain certification is preferred.

Work Environment

• This is a full-time position based in Jeddah, offering an opportunity to contribute to a key area of Abdul Latif Jameel Enterprises' transportation business.

Application Process

• Salary for this position will be disclosed during the interview process.