Fraud Operations Lead
Role Overview
Seeking an experienced Fraud Operations Lead with a strong background in fraud prevention and operations, preferably within BNPL, digital lending, or installment finance.
The role focuses on managing fraud detection, monitoring suspicious activities, optimizing fraud controls, and ensuring compliance with SAMA regulations across BNPL customer and merchant journeys.
Key Skills for This Role
Full Job Posting
Role Overview
Seeking an experienced Fraud Operations Lead with a strong background in fraud prevention and operations, preferably within BNPL, digital lending, or installment finance.
The role focuses on managing fraud detection, monitoring suspicious activities, optimizing fraud controls, and ensuring compliance with SAMA regulations across BNPL customer and merchant journeys.
Key Responsibilities
- Manage daily fraud monitoring, detection, and investigations across BNPL customer and merchant activities, ensuring operational SLAs and investigation quality.
- Conduct complex fraud investigations, root cause analysis, and incident escalations.
- Configure, test, and optimize fraud detection rules, decisioning systems, and machine learning models.
- Analyze transaction patterns, device intelligence, identity signals, and customer behavior to identify emerging fraud risks.
- Monitor fraud trends and recommend preventive measures to minimize fraud losses and improve detection effectiveness.
- Prepare fraud reports and dashboards covering fraud losses, false positives, investigation outcomes, and operational KPIs.
- Ensure compliance with the SAMA Counter-Fraud Framework, including regulatory reporting, requests, and quarterly meetings.
- Collaborate with internal stakeholders to implement fraud control improvements and strengthen fraud prevention processes.
Qualifications & Requirements
- Bachelor's degree in finance, Information Systems, Computer Science, Data Analytics, Business Administration, or a related field.
- Minimum 3-5 years of experience in fraud prevention, fraud operations, or fraud investigations.
- Strong preference for candidates with hands-on fraud experience in BNPL, digital lending, or installment finance.
- Hands-on experience with fraud decisioning platforms, case management systems, and fraud rule configuration.
- Knowledge of ML model monitoring, fraud investigations, and incident escalation.
- Familiarity with the SAMA Counter-Fraud Framework and regulatory requirements.
Preferred Qualifications
- Certified Fraud Examiner (CFE) certification.
- SQL knowledge for data analysis and reporting.
- Experience with financial institutions, payment companies, or e-commerce platforms.
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