Fraud Analyst

RESPONSIBILITIES

• IN THIS ROLE:
• · Completing both inbound and outbound calls
• · Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
• · Generating and assisting with completion of reports
• · Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
• · Organising replacement credit cards for customers
• · Logging and processing complaints
• · Noticing and reporting trends and common pitfalls
• · Providing expert advice and support to other internal teams, providing a streamlined experience for customers
• THE RIGHT CANDIDATE WILL HAVE:
• · Customer service experience (face to face or telephone)
• · Good IT literacy
• · Experience working in a fast-paced environment
• · Good data analysis skills
• · Excellent problem-solving skills
• · Organizational skills
• · Experience with critical and detailed work
• · Excellent communication skills both verbal and written
• · The ability to work as part of a team and independently
• So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, click APPLY now to become our next Fraud Analyst. We’d love to meet you!
• INDMK