Fragrance Expert

Objective

1. Customer Consultation & Fragrance Expertise

• Deliver bespoke fragrance consultations by understanding client preferences, personality, and occasions.
• Educate customers on fragrance layering, application techniques, and fragrance wardrobe building.
• Conduct fragrance profiling and layering techniques to create unique, personalized scent experiences.
• Represent the brand with premium service etiquette and an elevated consultation experience.

2. Sales Performance & Category Growth

• Achieve individual KPIs including sales targets, conversion, UPT, ATV, and category contribution.
• Promote new launches, niche fragrances, exclusives, and high-value SKUs.
• Support cross-selling opportunities across fragrance, body care, gifting, and complementary products.
• Share fragrance insights with store leadership to improve replenishment, assortment, and category performance.

3. Product Knowledge, Storytelling & Demonstration

• Maintain deep knowledge of fragrance houses, perfumers, note structures, and storytelling elements.
• Demonstrate scents using proper blotter etiquette, step-by-step introduction, and professional sampling techniques.
• Stay updated on global fragrance trends, seasonal notes, and upcoming launches.
• Conduct fragrance demos, mini-sessions, and on-floor education for customers and team members.
• 4.
• Store Standards, Tester Hygiene & Inventory Support
• Maintain impeccable tester hygiene, blotter setup, and fragrance bay presentation.
• Ensure testers are replenished, organized, cleaned, and aligned with VM guidelines.
• Support stock checks, expiry control, replenishment, and category-wise stock movements.
• Assist with fragrance storytelling zones, gifting displays, and VM updates.

Desired Expericence

• 2–5 years of experience in beauty retail, fragrance consultancy, or luxury perfume houses.
• Strong fragrance knowledge including notes, accords, perfume concentrations, and scent families.
• Excellent consultation, communication, and customer interaction skills.
• Mandatory prior experience in a multi-brand beauty retail environment.
• Strong willingness to continuously learn about new products, fragrance launches, scent profiles, and selling techniques.
• Demonstrated ability to self-learn, proactively upgrade fragrance expertise, and stay current with industry and brand trends.
• Ability to translate scent stories into engaging and personalized product experiences.
• High grooming standards reflecting a premium beauty and luxury fragrance environment.
• Sales-driven mindset with a proven ability to meet and exceed KPIs.
• Ability to work in a fast-paced retail setting with multiple launches and high customer traffic.
• Passion for perfumery, niche fragrances, and experiential retail.