Forward-Deployed Engineer
Full Job Posting
Client-facing (roughly half the role)
Run technical discussions during onboarding: architecture reviews, security questionnaires, SSO and data-flow conversations with client IT teams
Translate client workflow requirements into product terms, and product capabilities into client terms
Own accounts after go-live: adoption, expansion, the quarterly “how is this actually going” conversation
Be the trusted technical contact when something breaks or a new requirement lands
Product and engineering (the other half)
Help build client-specific configuration, integrations, and glue code (SSO, data mappings, API integrations, etc.)
Turn recurring client asks into structured product requirements and argue for them with the product team
Prototype solutions fast, validate them with the client, then hand the generalizable parts to the engineering team
Write the runbooks and docs that make each client’s setup maintainable by someone other than you
Requirements
- 3+ years in a technical role with client exposure: solutions engineering, sales engineering, technical account management, or product engineering with heavy customer contact.
- You can read and write production code: You don’t need to be the strongest or only engineer on the team, but “I’ll build it” has to be a real option, not a handoff.
- You can hold a room: an SSO deep-dive with a bank’s IT security team in the morning, a product feedback session in the afternoon.
- Financial services background, or evidence you absorb regulated domains fast.
- You write clearly: Requirement docs, runbooks, and follow-up emails carry most of this job’s leverage.
- Judgment about what to build, what to configure, and what to push back on.
Nice to have
- Anything fintech, especially on the vendor for banks (or other fintechs) side.
- Prior work at an early-stage B2B company where you wore several hats.
- Familiarity with enterprise security and compliance processes (vendor due diligence, DORA, GDPR).
What this role is not
Not pre-sales quota-carrying. You join conversations for technical depth, not to close.
Not full-time on-site embedding. Client contact is regular but structured: calls, workshops.
Not a support queue. You own outcomes for accounts, not tickets.
Why this role matters
Enterprise clients in private markets churn because nobody on the vendor side understood their workflow well enough to make the platform fit. This role exists so that someone does, and so that what they learn changes the product.
Process
30-minute intro call
Technical conversation around a real (anonymized) client scenario
Working session: scope a solution and present it back
Conversation with the founders
About Tangible
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