Food Runner

Role overview

Food delivery and guest service

• Deliver food orders from the kitchen promptly and check accuracy, completeness, and presentation against hotel standards.
• Serve each order to the correct guest and table at the correct temperature, with appropriate garnishes and accompaniments.
• Coordinate with kitchen and service teams to support smooth, timely delivery.
• Communicate special requests, dietary restrictions, and allergies to the kitchen and service team.
• Respond politely to guest questions and basic requests; report complaints, food-quality concerns, and delays to a supervisor or manager.
• Monitor tables and replenish water, cutlery, napkins, and other dining essentials.

Restaurant and team support

• Assist with table setup, clearing used plates, and preparing tables for the next guests.
• Maintain clean, organized service stations, food pickup areas, and restaurant equipment.
• Help prepare the restaurant before service and complete closing duties afterward.
• Support the food-and-beverage team during busy periods and assist in other outlets or service areas when needed.
• Handle plates, trays, glassware, and service equipment carefully, and perform other duties assigned by a supervisor or manager.

Qualifications

• Previous restaurant, hotel, or hospitality experience is preferred.
• Basic knowledge of food-and-beverage service standards.
• Good communication and interpersonal skills; basic English communication skills.
• Ability to work in a fast-paced environment and stand and walk for extended periods.
• Positive attitude, teamwork, and willingness to learn.
• Flexibility to work shifts, weekends, and public holidays.

Work setting

• Restaurant and food-service duties involve working in person.

About the employer