FNOL Claims Adjuster, Auto

We are looking for an FNOL Claims Adjuster, Auto to join our growing team in the West!

As a First Notice of Loss (FNOL) Claims Adjuster, Auto, you will be the first point of contact in assisting customers through their auto loss. You will help our customers through difficult times, demonstrating empathy and strong listening skills as you investigate a wide variety of claims through to completion. We are looking for highly motivated individuals with strong organizational skills, a positive attitude, and the ability to pivot when required.

Start Date: January 14, 2027

Locations: Vancouver, BC (200 Granville St) and Victoria, BC (246-2401C Millstream)

Schedule: Must be flexible to work 35 hours a week during our business hours of operation, Monday to Friday from 8:00 a.m. to 6:00 p.m. PST, and Statutory Holidays.

Work Model: This role requires full-time in-office work for the first 6 months to support training and initial role performance, after which the position will transition to a hybrid arrangement with a minimum of two days per week in the office.

This role will give you a chance to:

Open new claims from customers via a phone queue.

Assign new claims to appropriate Auto Claims Representatives.

Provide excellent customer service to external and internal customers and answer queries relating to the auto claims process.

Develop an action plan for conducting investigations by determining necessary information required to clarify and justify a claim.

Keep clear and concise notes in the system to ensure work is transferrable to colleagues.

Participate in continuous learning to grow and expand your skillset, providing new opportunities to prepare you for progressions to the next step in your claims career journey.

What you bring to the table:

Adaptable and agile in a rapidly evolving business setting.

Demonstrated passion for customer service with strong written and verbal communication skills.

Self-motivated and capable of working in a fast-paced environment.

A forward thinker with the ability to foster new ideas.

Superior organizational skills and results driven.

Demonstrated negotiation and conflict management skills.

Strong computer and data entry skills.

Strong time management skills.

Excellent written and verbal communication skills.

Comfortable working on a phone queue environment.

Commitment to continuous learning.

Living the Intact Values (Respect, Integrity, Excellence, Customer Driven, and Generosity) with customers, peers, and vendors is vital.

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.