Flooring Installation Service Technician

National Design Mart | Medina, OH | $18 - $25 Hourly Rate depending on experience

Essential Duties and Responsibilities

• Complete assigned flooring service calls and repairs efficiently and according to company quality standards.
• Inspect flooring issues, identify necessary repairs, and determine the appropriate materials and tools needed to complete each service.
• Communicate repair requirements with flooring installers and coordinate service details as needed.
• Prepare for scheduled service calls by ensuring all required tools, equipment, and materials are available in advance.
• Complete accurate job documentation, including detailed notes and photos, using CompanyCam .
• Complete customer/job-site sign-off documentation following successful repairs.
• Accurately record working hours for service calls, inspections, and evaluations in RFMS flooring software .
• Maintain a clean, organized, and professional company-provided vehicle.
• Provide professional and courteous service while working in customers’ homes and on construction job sites.

Requirements

• 3–5 years of flooring industry experience required.
• Previous experience with flooring installation, service, repair, or troubleshooting required.
• Ability to identify flooring problems and complete repairs accurately and efficiently.
• Strong communication, problem-solving, and decision-making skills.
• Ability to work independently while also collaborating effectively with installers and other team members.
• Strong attention to detail and ability to accurately document completed work.
• Valid driver’s license required.

Physical Requirements

• Ability to stand, walk, and/or drive for extended periods, including up to four hours at a time.
• Ability to safely navigate residential, commercial, and construction job sites.
• Ability to bend, kneel, crouch, reach, and perform other movements necessary to complete flooring repairs and inspections.
• Ability to occasionally lift and carry materials or equipment weighing up to 80 pounds .