Floor Supervisor

· Provides guidance, motivation, and coaching to team members.

· Leads by example, fostering a professional and positive work environment.

· Responds promptly to guest requests and feedback.

· Ensures housekeeping services consistently enhance the luxury guest journey.

· Conducts room and public area inspections to maintain standards.

· Coordinates daily tasks to ensure efficient workflow and timely service.

· Communicates clearly with staff and other departments.

· Works closely with Front Office and Maintenance to ensure smooth operations.

· Ensures correct use of equipment and chemicals.

· Promotes adherence to health, safety, and hygiene standards.

· Supervise daily housekeeping operations, ensuring all areas are cleaned to five-star standards.

· Conduct daily room, corridor, and public area inspections, addressing any deficiencies.

· Allocate tasks and monitor workload to ensure efficient use of staff resources.

· Ensure departure rooms are prioritised to support smooth guest check-ins.

· Oversee staff grooming, presentation, and compliance with professional standards.

· Support the training, development, and performance evaluation of team members.

· Handle guest requests and complaints promptly and professionally.

· Collaborate with Front Office regarding room moves, early arrivals, and special requests.

· Monitor supply levels of linens, amenities, and cleaning products; assist with ordering and stock control.

· Ensure proper handling, storage, and use of cleaning equipment and chemicals.

· Maintain accurate records of room status, lost & found items, and housekeeping activities.

· Support onboarding of new colleagues and delivery of safety and operational training.

· Foster a culture of teamwork, accountability, and continuous improvement.

· Previous experience in a housekeeping supervisory role, ideally within a luxury hotel.

· Strong organisational and multitasking abilities.

· Excellent communication and interpersonal skills.

· Ability to lead and motivate a diverse team.

· Knowledge of housekeeping systems and Microsoft Office Suite.

· High attention to detail and commitment to maintaining luxury standards.

· Flexibility to work shifts, including weekends, evenings, and holidays.

· Ability to work in a fast-paced environment.

· Physical requirements: prolonged standing/walking, manual handling, and lifting to 25 lbs.