Floor Supervisor

Role overview

Key responsibilities

• Lead by example by taking orders and serving guests alongside the team.
• Supervise and support front-of-house staff and daily floor operations while maintaining service standards.
• Train and coach staff on service etiquette, techniques, menu knowledge, guest interaction, and upselling.
• Build guest relationships, offer recommendations, and handle feedback professionally.
• Lead shift briefings, allocate sections, and guide the team during service.
• Coordinate with the kitchen and bar to ensure timely, accurate orders.
• Maintain cleanliness, table presentation, and hygiene standards.
• Provide weekly reports to management.

What the employer is looking for

• At least 2 years of experience in a restaurant supervisory role in Dubai.
• Strong leadership, communication, and guest relations skills, with the ability to motivate and support a team.
• Strong practical service skills and willingness to take responsibility for tables.
• Confident, organized approach and ability to stay calm under pressure.
• Good beverage knowledge, including wine and bar service.
• Fluent English; additional languages are an advantage.

Workplace

• The posting identifies the restaurant as being in Downtown Dubai and describes an active floor-service role.