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Floor Manager

COS
New York City, USA
Full-time
Manager
Onsite
Discovered 3 weeks ago

Full Job Posting

Benefits:

  • We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.
  • In addition to this, US-based colleagues also receive:
  • Dental & Vision Plans
  • 401 (k)
  • Paid Time Off- including your birthday!
  • Health Savings Account (HSA)
  • Life & Disability protection
  • Employee Assistance program (EPA)
  • Commuter Benefits
  • Pet Insurance
  • Inclusion & Diversity
  • At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
  • All your information will be kept confidential according to EEO guidelines.
  • COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Qualifications

  • Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
  • Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
  • Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
  • Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
  • Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
  • Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
  • Comfortable working varied hours, including evenings, weekends, and holidays.
  • Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

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