Floor Manager

Reporting to: Assistant General Manager

Role Overview

Guest Experience & Service Standards

• Lead by example on the floor, ensuring warm, professional, and efficient service.
• Resolve guest concerns promptly and professionally, turning challenges into positive experiences.
• Uphold and enforce company service standards, brand guidelines, and hospitality culture.
• Monitor guest satisfaction on all levels, including social media platforms

Operational Management

• Oversee daily floor operations, ensuring smooth communication between bar, kitchen, and service staff.
• Monitor table flow and seating to maximize turnover while maintaining guest satisfaction.
• Maintain cleanliness, safety, and compliance with all health, hygiene, and licensing regulations.
• Ensure efficient use of POS systems, cash handling, and reporting procedures.
• Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with company’s expectations, while maintaining compliance with local and regional laws.
• Conduct pre-shift meetings and assist team members with any inquirie
• Develop and implement operating standards, policies and procedures to be followed by the management team
• Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary. Ensure that the performance appraisal tools are being utilized consistently and effectively.
• Delegate responsibility to the management team as needed and enforce existing policies consistently
• Protect and enhance the value of all Market assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process alongside the General Manager
• Process the weekly schedule and payroll for the hourly staff
• Assist Management as needed in any other task necessary to ensure successful operations of the Market.
• Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the Purchasing and Finance team

Business & Financial Performance

• Support management in achieving revenue targets, controlling labor costs, and minimizing wastage.
• Drive upselling initiatives and promote menu specials or group promotions.
• Monitor and report on key performance indicators (KPIs), providing feedback and solutions.
• Work closes with the Assistant General Manager, Public Relations and Marketing teams on plans that result in optimum recognition and maximizing number of covers for the Market
• Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the purchasing and finance team.
• Maximize restaurant profitability; monitor the use of controls to ensure they remain effective
• Monitor labor costs and monitor the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses are being met
• Who we are looking for:
• 3+ years proven experience in a supervisory or managerial role within a high-volume F&B environment (restaurants, bars, or hotels).
• Previous experience working within a hospitality group or multi-outlet operation preferred.
• Strong knowledge of service standards, health & safety, and food hygiene compliance.
• Proficiency in POS systems, reservations platforms, and staff scheduling software
• Exceptional leadership, team management, and communication skills.
• Guest-first mindset with a passion for hospitality.
• Highly organized with excellent multitasking abilities.
• Strong problem-solving and conflict resolution skills.
• Commercially aware with an understanding of sales drivers and cost control.
• Professional, reliable, and adaptable in a fast-paced environment

About Our Culture