Floating Patient Coordinator

Welcome patients and visitors, in person, or on the telephone, and answering or referring inquiries.

Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Complete insurance verifications

Ensure availability of treatment information by filing and retrieving patient records.

Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Maintain patient accounts by obtaining, recording, and updating personal and financial information.

Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

Protect patients' rights by maintaining confidentiality of personal and financial information.

Maintain operations by following policies and procedures; reporting needed changes.

Contribute to team effort by accomplishing related results as needed.

An ability to work in a fast-paced environment

Multitasking skills

Flexibility

Professional Telephone skills

Excellent customer service skills

Superior Time Management

Organization skills

Attention to detail

Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook)

Focus on quality

Professionalism

Experience working in a Physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service

Bilingual Spanish Preferred

These job responsibilities listed are not designed to cover or be a comprehensive listing of all the responsibilities of the position and required for this job. The responsibilities may change at any time with or without notice. #IND3