Flexible Team Manager

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for members by being the driving force for a better WA.

As a Team Manager , you will play a key role in supporting leadership continuity and operational stability across our Joondalup and West Perth Contact Centres. Unlike a traditional Team Manager role, this position will not have a dedicated team initially. Instead, you will work closely alongside our existing Team Managers, shadowing, sharing leadership responsibilities, and stepping in to support teams during periods of leave, project work, or leadership upskilling. Successful candidates w ill have the opportunity to transition into a permanent leadership role aligned to a dedicated team as roles become available.

This role is ideal for a collaborative leader who enjoys variety, thrives in change, and is passionate about supporting teams and leaders to perform at their best. You will enable flexibility across the business while ensuring our consultants continue to deliver high-quality sales and service experiences that showcase the value of RAC products and services to our members.

You will lead, coach and support teams across the Contact Centre to ensure consistent performance, engagement and member experience.

Key responsibilities include:

Providing day-to-day leadership support across multiple teams to ensure continuity during leave, projects or development activities

Shadowing and partnering with current Team Managers to share coaching, performance management and leadership routines

Driving performance through coaching, feedback and KPI management

Supporting consultants to achieve sales, service and engagement targets

Monitoring quality standards and ensuring compliance with product and legislative requirements

Supporting change initiatives and business projects as required

As a member-based organisation, alignment to our values is essential, along with:

Proven leadership experience in a busy contact centre environment

Strong coaching capability with the ability to influence without always having direct ownership of a team

Experience managing KPIs and driving performance through effective coaching

A collaborative and adaptable leadership style

Excellent communication skills with the ability to build trust and rapport quickly

Demonstrated empathy, resilience and professionalism in challenging situations

Strong computer literacy and ability to work across multiple systems

A passion for developing others and maintaining consistent performance standards

A career at RAC is more than just a job. We’re committed to creating an environment that supports growth, wellbeing and inclusion. You’ll enjoy:

Access to exclusive RAC member benefits

Flex@RAC – our flexible working program

A strong Diversity & Inclusion strategy

Generous insurance discounts and free roadside assistance

In-house health and wellness programs

Competitive salary + super, with the option to purchase additional leave

A vibrant Social Club with over 900 members

We’re looking for an enthusiastic and adaptable leader who thrives in a culture of continuous improvement.

Click APPLY NOW and submit your CV outlining what you can bring to the team.