Fitness Manager - Abu Dhabi

Role Overview

1. Team Leadership & Management

• Recruit, onboard, train, and develop fitness coaches/PTs and group class instructors.
• Create staff schedules (floor shifts, PT, and group classes) to ensure coverage and quality.
• Conduct regular team meetings, coaching sessions, and performance reviews.
• Set clear KPIs for the fitness team (sessions delivered, revenue, retention, attendance, service quality).

2. Performance Auditing & Accountability

• Regularly audit coaches’ performance (session quality, member feedback, results, attendance, punctuality).
• Monitor PT and class productivity and push coaches to consistently improve performance.
• Review session reports and booking data to ensure productivity targets are met.
• Do not allow free or unrecorded sessions: ensure all PT and paid sessions are booked and logged correctly in the system, with no unauthorized complimentary sessions.

3. Service Quality & Member Experience

• Ensure all classes and PT sessions follow gym standards and training systems.
• Monitor coaching quality on the floor and in classes; provide feedback and corrective actions.
• Handle member feedback and complaints related to fitness services and resolve them quickly.
• Maintain a clean, safe, and welcoming training environment.

4. Programming & Class Management

• Design and update training systems, class structures, and seasonal training plans.
• Build and manage the group class schedule based on demand and member profiles.
• Ensure consistency between classes (coach-to-member ratio, structure, standards).
• Coordinate specialty programs (weight loss, strength, kids, beginners, etc.).

5. Sales, Revenue & System Compliance

• Drive personal training and small-group training sales (packages, renewals, upgrades).
• Support front desk/sales team with consultations and assessments.
• Track and report PT revenue, class attendance, conversions, and package usage.
• Ensure 100% compliance with booking and billing procedures; no session delivered without being booked in the system.

6. Operations & Safety

• Oversee daily fitness floor operations and equipment use.
• Ensure coaches follow health, safety, and emergency procedures.
• Coordinate with maintenance for equipment checks and repairs.
• Ensure all staff certifications are valid and up to date.

7. Reporting & Planning

• Prepare weekly and monthly reports on PT revenue, class performance, usage, and member feedback.
• Support budget planning for the fitness department (staffing, equipment, education, events).
• Plan for peak periods and seasonal trends to ensure sufficient staffing and class coverage.

• Education & Qualifications

• Certified fitness professional (REPs, NASM, ACE, ISSA, or equivalent).
• CPR/First Aid certification (preferred/required).
• Experience
• 3+ years as a Personal Trainer or Coach.
• 1–2+ years in a supervisory/management role in a gym/fitness setting (preferred).

• Skills & Competencies

• Strong leadership and people-management skills.
• Excellent communication and customer service skills.
• Ability to design and manage training programs and class schedules.
• Strong sales mindset and understanding of PT and membership revenue.
• Highly organized, detail-oriented, and strict with systems and procedures.