First Party Collections
Role Overview
Start your career as a First Party Collections Agent in Maumee, OH with AllianceOne, a Teleperformance company and global leader in customer experience.
In this role, you will work directly with customers to resolve past due accounts while delivering a professional and respectful experience.
This is a great opportunity to build a long-term career in a stable, performance-driven environment.
Schedule and Training
Training Schedule: Monday to Friday, 10:00 AM to 7:00 PM
Hours of Operation: Monday to Friday 10:00 AM to 7:00 PM
Pay and Benefits
We offer competitive pay and a comprehensive benefits package:
• $17.00 per hour
• Medical, dental, and vision insurance
• 401(k) with company match after 90 days
• Paid time off
• HSA and FSA options
Key Skills for This Role
Full Job Posting
Work Location
- This is an onsite role based in: 1684 Woodlands Drive, Maumee, OH 43537
What You Will Do
- As a First Party Collections Agent, you will:
- Manage inbound and outbound calls to collect on past due consumer and commercial accounts
- Work with customers to resolve balances on credit cards and loan accounts
- Maintain compliance while delivering a professional and empathetic experience
- Meet performance goals for quality, productivity, and adherence
- Handle a daily caseload and prioritize tasks effectively
What You Bring
- To be successful in this First Party Collections role in Maumee, OH, you should have:
- Strong verbal and written communication skills
- Ability to handle sensitive conversations with professionalism and empathy
- Problem-solving and decision-making skills
- Ability to multitask in a fast-paced, structured environment
- Strong attention to detail and organizational skills
- Self-motivated mindset with the ability to work independently and as part of a team
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
- AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [email protected].
- Questions?
- Please review our privacy notice available at the following www.allianceoneinc.com/careers
- For additional information on AllianceOne visit our website at www.allianceoneinc.com
Qualifications
- Strong verbal and written communication skills
- Ability to handle sensitive conversations with professionalism and empathy
- Problem-solving and decision-making skills
- Ability to multitask in a fast-paced, structured environment
- Strong attention to detail and organizational skills
- Self-motivated mindset with the ability to work independently and as part of a team
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
- AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [email protected].
- Questions?
- Please review our privacy notice available at the following www.allianceoneinc.com/careers
- For additional information on AllianceOne visit our website at www.allianceoneinc.com
About AllianceOne
Provides accounts receivable management and debt collection services.
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