naukri

Fintech Operations Lead

Lulu International Exchange LLC

Abu Dhabi, UAE

Senior

Yesterday

Operational ExcellenceSupply Chain ManagementLogisticsBudget ManagementPerformance MetricsStrategic Planning

Free

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Key skills for this role

Operational ExcellenceSupply Chain ManagementLogistics

Develop and maintain a deep understanding of the remittance platform — including all available integration models, API capabilities, transaction flows, and partner-facing products
Act as the internal product champion: identify gaps and new requirements raised by partners, and drive their development with the product and technology teams through to delivery
Stay current on platform changes, new features, and upcoming releases; ensure partners are proactively informed and supported through any transitions

Serve as the single point of contact for all fintech partners — owning the relationship from onboarding through to ongoing live operations
Lead monthly partner performance review calls, presenting transaction volumes, success rates, and service quality metrics; agreeing on improvement actions and following through
Own partner satisfaction — proactively identifying friction points, escalating internally where needed, and ensuring issues are resolved with urgency and transparency
Build trusted, long-term relationships that support partner retention, growth, and platform adoption

Lead partner-facing onboarding conversations — explaining platform products, integration models, API capabilities, and operational processes to prospective and new partners
Work alongside the dedicated onboarding team to ensure a smooth, well-communicated transition from sign-up to go-live
Set clear expectations with partners on timelines, integration requirements, and what success looks like at each stage

Monitor partner-level transaction performance on an ongoing basis — tracking key metrics including volume, success rates, and exception trends
Produce clear, structured performance reports for partners and internal leadership on a regular cadence
Identify performance risks early and co-ordinate with post-live operations and technology teams to address them before they impact partners

Bridge the gap between partners and internal teams — onboarding, post-live operations, product, and technology — ensuring that partner needs are understood, prioritised, and acted upon
Drive internal follow-through on partner commitments: track open items, escalate where needed, and ensure nothing falls through the gaps
Contribute to continuous improvement of platform processes, partner communications, and service delivery standards

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