Fintech Account Manager
Skills
About This Role
Client Management & Growth
- Manage a portfolio of high-value C-Pay clients across education, government, fintech, and enterprise sectors.
- Serve as the primary point of contact for all commercial, operational, and technical matters.
- Build account plans to expand usage, upsell payment services, and increase transaction volume.
- Lead renewals, contract extensions, fee negotiations, and pricing discussions.
- Ensure client satisfaction and proactively address risks, disputes, and escalations.
Operational & Technical Coordination
- Oversee onboarding, integration, and activation of new clients in coordination with Product, Tech, and Operations.
- Track and resolve payment issues, reconciliation gaps, settlement delays, or wallet-related challenges.
- Ensure full compliance with regulatory and financial controls across all transactions.
- Support clients with API integration, reporting needs, and financial workflow optimization.
Revenue & Performance
- Monitor daily/weekly/monthly C-Pay metrics: TPV, ARPU, active merchants, settlement timelines, and wallet performance.
- Identify opportunities to increase usage and reduce churn.
- Deliver quarterly business reviews (QBRs) with data-backed insights and growth recommendations.
Cross-Functional Collaboration
- Work closely with Product on new features, client requirements, and product feedback.
- Support Finance with settlement cycles, reconciliation, chargebacks, and invoicing.
- Partner with Sales and Implementation teams to deliver a seamless end-to-end client experience.
Compliance & Risk
- Ensure clients follow KYC, AML, and regulatory processes required by C-Pay.
- Identify high-risk accounts and coordinate mitigation plans.
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