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Financing and Insurance Advisor - Arabic Speaker

Cars24 ArabiaDubai, UAE1 weeks ago

Skills

Strategic PlanningMarket AnalysisFinancial Modeling

About This Role

Overview

  • Who are we?
  • Cars24 isn’t just a name; we’re a driving force in the pre-owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars.
  • From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we’re all about turning the gears of innovation.
  • Our secret?
  • A dream team that leads with passion and drives with purpose.
  • Now, we’re revving up our team in the UAE and looking for talent ready to make our journey of progress their own.
  • Buckle up, because the current pit stop is within the Sales function as a Financing and Insurance Advisor. **What Will You Be Doing in the Driver’s Seat:**
  • The F&I Advisor will serve as the single point of ownership for a customer journey post car reservation through financing, insurance coordination, registration and delivery.
  • The incumbent will be responsible for end-to-end financing execution, documentation coordination, banker engagement, and delivery readiness - ensuring speed, accuracy, and customer delight. **1.
  • Post-Reservation Customer Management*** Act as the primary point of contact for customers after car reservation.
  • Guide customers through financing, documentation, insurance, and registration processes.
  • **2.
  • Financing and banker coordination*** Collect customer financial documents post booking and submit the case to bankers.
  • Directly coordinate with bankers and internal Team Leads to fast-track loan approvals.
  • Ensure 100% documentation completeness for both financed and full-cash cases.
  • Verify accuracy of submitted documents before banker processing.
  • Own discrepancy resolution with customers and ensure timely resubmissions.
  • Escalate cases tactically to reduce approval delays.
  • Proactively follow up on any additional documents requirement, LPO generation, second set submission and disbursal operations.
  • Maintain audit-ready records.
  • **3.
  • Insurance and registration coordination*** Coordinate insurance issuance in collaboration with partners.
  • Ensure registration processes are tracked and completed within SLA.
  • Align with internal QC and registration teams for delivery readiness.
  • **4.
  • Internal stakeholder coordination****Work closely with:*** Final QC & Inspection teams

• Banking Team Leads

  • Ensure no handoff gaps between approval, registration, and delivery stages.
  • **5.
  • Delivery Enablement & Experience*** Track readiness for delivery across financing, registration, and QC clearance.
  • Prevent bottlenecks that can delay physical delivery.
  • Drive a hassle-free and predictable delivery experience for customers.
  • **What's Under the Hood:*** Experience of 2+ years in auto finance, banking, car dealerships, or loan processing operations preferred.
  • Must be Fluent in Arabic (verbal and written).
  • Strong coordination skills across customers, bankers, and internal operations.
  • Ability to handle multiple cases simultaneously under turnaround pressure.
  • High documentation accuracy and process orientation.
  • Strong communication, follow-up, and escalation judgment.
  • Comfortable working across CRM, loan portals, internal trackers.
  • UAE driving license. Familiarity with UAE banking/financing landscape.

**KPIs*** Total Deliveries

  • Overall car reservation to delivery TAT
  • + Token to Documents (T2D) TAT

+ LPO / Financing Approval TAT

  • Value added services

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