Financing and Insurance Advisor - Arabic Speaker
Skills
About This Role
Overview
- Who are we?
- Cars24 isn’t just a name; we’re a driving force in the pre-owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars.
- From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we’re all about turning the gears of innovation.
- Our secret?
- A dream team that leads with passion and drives with purpose.
- Now, we’re revving up our team in the UAE and looking for talent ready to make our journey of progress their own.
- Buckle up, because the current pit stop is within the Sales function as a Financing and Insurance Advisor. **What Will You Be Doing in the Driver’s Seat:**
- The F&I Advisor will serve as the single point of ownership for a customer journey post car reservation through financing, insurance coordination, registration and delivery.
- The incumbent will be responsible for end-to-end financing execution, documentation coordination, banker engagement, and delivery readiness - ensuring speed, accuracy, and customer delight. **1.
- Post-Reservation Customer Management*** Act as the primary point of contact for customers after car reservation.
- Guide customers through financing, documentation, insurance, and registration processes.
- **2.
- Financing and banker coordination*** Collect customer financial documents post booking and submit the case to bankers.
- Directly coordinate with bankers and internal Team Leads to fast-track loan approvals.
- Ensure 100% documentation completeness for both financed and full-cash cases.
- Verify accuracy of submitted documents before banker processing.
- Own discrepancy resolution with customers and ensure timely resubmissions.
- Escalate cases tactically to reduce approval delays.
- Proactively follow up on any additional documents requirement, LPO generation, second set submission and disbursal operations.
- Maintain audit-ready records.
- **3.
- Insurance and registration coordination*** Coordinate insurance issuance in collaboration with partners.
- Ensure registration processes are tracked and completed within SLA.
- Align with internal QC and registration teams for delivery readiness.
- **4.
- Internal stakeholder coordination****Work closely with:*** Final QC & Inspection teams
• Banking Team Leads
- Ensure no handoff gaps between approval, registration, and delivery stages.
- **5.
- Delivery Enablement & Experience*** Track readiness for delivery across financing, registration, and QC clearance.
- Prevent bottlenecks that can delay physical delivery.
- Drive a hassle-free and predictable delivery experience for customers.
- **What's Under the Hood:*** Experience of 2+ years in auto finance, banking, car dealerships, or loan processing operations preferred.
- Must be Fluent in Arabic (verbal and written).
- Strong coordination skills across customers, bankers, and internal operations.
- Ability to handle multiple cases simultaneously under turnaround pressure.
- High documentation accuracy and process orientation.
- Strong communication, follow-up, and escalation judgment.
- Comfortable working across CRM, loan portals, internal trackers.
- UAE driving license. Familiarity with UAE banking/financing landscape.
**KPIs*** Total Deliveries
- Overall car reservation to delivery TAT
- + Token to Documents (T2D) TAT
+ LPO / Financing Approval TAT
- Value added services
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