Financial Services Representative

The Revenue Operations Branch of the Ministry of Finance is responsible for the administration of several provincial tax statutes and programs. This is done through a variety of activities including responding to client inquires, maintaining client accounts, revenue processing, issuing refunds, education and enforcement. The Operations Branch is committed to the Government of Saskatchewan ’ s core values of Respect and Integrity, Serving Citizens, Excellence and One Team.

We are currently seeking 2 highly motivated, detail-oriented and conscientious individuals for the challenging position of Financial Services Representative.

As the successful candidate, you will be client service focused and have experience working in a dynamic team environment to respond to inquiries and service requests through a variety of channels and methods. You will provide service to provincial and extra-provincial businesses and individuals operating in Saskatchewan related to the Provincial consumption tax programs in the areas of:

tier one tax inquiry services through a Canada-wide toll-free call center;

program registration, licensing and maintaining the provincial tax roll for account closures, demographic account changes and returned mail;

financial account maintenance including calculations of tax, account adjustments, penalty and interest waivers, and refunds;

revenue deposit and reconciliation to other Government of Saskatchewan accounting and payment systems; and,

client support for the online client self-service portal, Saskatchewan e-Tax Services (SETS).

assist in other areas as required when the need arise.

To qualify for this position, you should have knowledge of client service best practices, provincial tax acts and regulations, and office procedures and various types of office equipment.

As a public servant, we are seeking someone who:

Is accountable, takes ownership of their work by contributing to organizational outcomes and demonstrates the corporate values in our Commitment to Excellence.

Is innovative and seeks out ways for improvement by thinking creatively, identifying new ideas and taking responsible risks.

Works collaboratively with others to understand, engage and have meaningful dialogue to achieve work outcomes.

Is inclusive, identifies and is aware of personal bias, and readily seeks out and appreciates diverse perspectives.

Is adaptable, continuously learns from experience and applies those learnings to new situations.

Focuses on achieving public service excellence.

The Government of Saskatchewan upholds deep-rooted values of Respect and Integrity, Serving Citizens, Excellence and Innovation, and Acting as One Team.

The Ministry of Finance supports excellence in governance and public administration through economic, financial and fiscal expertise, leadership and services. Finance is the lead ministry for fiscal policy; budget development and integrity; managing provincial debt; designing and administering fair, efficient, and competitive tax regimes; pension and benefit administration; labour relations advice to government; ensuring accountability to both the public and the Legislative Assembly for the use of public funds; and, ensuring effective financial management and accounting policies and procedures.

The Government of Saskatchewan provides the services, programs and supports the people of Saskatchewan need. We deliver on the Saskatchewan Plan for Growth to build a strong economy, strong communities and strong families, ultimately building a stronger Saskatchewan. Dedicated to service excellence, we demonstrate innovation, collaboration and transparency, practice effective and accountable use of resources and promote engagement and leadership at all levels.