Financial Navigator Senior

Job Posting Title:

Financial Navigator Senior

Requisition Number:

R-000005421

Department Name:

Assistance

Responsible for leading advanced patient financial navigation services to reduce barriers to care and ensure patient access. Provides expert-level guidance on insurance coverage, financial assistance programs, and payment options while managing complex or escalated financial cases. Oversees and participates in the execution, tracking, and resolution of financial assistance program applications for complex patient cases. Ensures compliance with organizational policies, payer requirements, and regulatory standards, while safeguarding patient confidentiality. Develops process improvements, mentors junior staff, and serves as a subject matter expert in patient-centered financial support. Coordinates across revenue cycle, clinical leadership, and community partners to align financial navigation with organizational goals and enhance the patient experience.

• Provides advanced financial counseling and education to patients and families regarding complex insurance benefits, eligibility, and financial responsibility.

• Leads assessments of patient eligibility for financial assistance, charity care, and external community resource programs while managing escalated or complex cases, including high-cost treatments, specialty services, and multi-payer coordination.

• Directly processes, submits, and tracks financial assistance, charity care, and hospital program applications for complex and escalated cases, ensuring all required documentation is collected and submitted accurately and in a timely manner.

• Troubleshoots and resolves barriers or delays in the financial assistance application process, collaborating with internal and external stakeholders as needed.

• Guides patients through applications for Medicaid, Medicare, marketplace insurance, and other financial coverage programs, ensuring accuracy and timeliness.

• Collaborates with billing, revenue cycle, and leadership teams to resolve escalated financial concerns and systemic barriers.

• Develops and delivers training, mentoring, and support for financial navigation staff to ensure consistency and professional growth.

• Prepares advanced reports on financial navigation outcomes, patient access metrics, and program effectiveness including conducting quality reviews of financial navigation activities and recommending process improvements.

• Serves as a subject matter expert for compliance with HIPAA, EMTALA, CMS, and organizational policies related to financial navigation.

• Performs other duties as assigned.

Education Requirement: High school diploma or equivalent

Experience Requirement: 3-5 years of experience in patient financial services, revenue cycle, healthcare billing, or financial counseling

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs:1. Never

C. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time)

D. Standing or walking with objects up to 25lbs:2. Occasional (< 10% of the time)

E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional (< 10% of the time)

G. Repetitive motion:3. Intermittent (10% - 50% of the time)

H. Working at heights above 4 feet:1. Never

I. Working in confined spaces:1. Never

J. Risk of injuries from use of equipment on the job:2. Occasional (< 10% of the time)

K. Job-related travel:2. Occasional (< 10% of the time)

L. Loud noises:1. Never

M. Temperature extremes:1. Never

N. Hazardous chemicals and fumes including waste:2. Occasional (< 10% of the time)

O. Radiation:1. Never

P. Burns:1. Never

Q. Cuts/Punctures:2. Occasional (< 10% of the time)

R. Bloodborne/airborne pathogens:2. Occasional (< 10% of the time)

S. Recombinant DNA or viral vectors:1. Never

T. Combative/violent people:1. Never

U. Animal handling (including carcasses):1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.