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Financial Counseling Representative
R1 RCM
Austin, USA
Full-time
Mid
Onsite
Discovered 3 weeks ago
Full Job Posting
What You’ll Do
- Travel between multiple hospital floors and visit uninsured and underinsured patients in their rooms to review their financial needs and available resources.
- Screen for potential eligibility for Medicaid, Marketplace coverage, hospital financial assistance, and other programs.
- Help patients complete applications and gather required documents.
- Clearly explain coverage options, application steps, and next steps.
- Discuss estimated patient responsibility and available payment options, and support collection of amounts due in a respectful, patient-centered manner.
- Track application status, follow up on missing information, and document activity accurately.
- Protect patient privacy and work closely with clinical, Patient Access, and revenue cycle teams.
- Balance compassionate service, accuracy, and productivity in a fast-paced hospital setting.
Required Qualifications
- High school diploma or GED.
- Strong customer service, communication, and interpersonal skills.
- Compassion and professionalism when discussing sensitive personal and financial information.
- Ability to explain complex information in clear, simple language.
- Strong attention to detail and ability to manage multiple systems and priorities.
- Ability to navigate and work efficiently across multiple systems with ease.
- Ability to work on-site, move regularly between multiple hospital floors, and meet with patients in their rooms throughout the day.
Preferred Qualifications
- Experience in financial counseling, eligibility, Patient Access, registration, patient financial services, or revenue cycle.
- Knowledge of Medicaid, Marketplace coverage, hospital financial assistance, or similar programs.
- Experience completing eligibility screenings, applications, or supporting documentation.
- Why Join R1?
- Make a meaningful difference for patients facing financial challenges.
- Build healthcare financial counseling and revenue cycle experience.
- Receive training and support from experienced leaders.
- Access opportunities for professional growth within R1.
- Work with a collaborative team focused on patient service.
- Work Environment
- This is an on-site, patient-facing hospital role that requires regular travel between multiple floors and in-person visits with patients in their rooms. You may work around illnesses or injuries, support patients during stressful situations, and spend much of the day moving throughout the facility.
- Facility vaccination requirements may apply, including an annual flu vaccination.
- A background check and drug screening may be required before hire.
- Reasonable accommodations may be provided to qualified individuals.
About R1 RCM
IT Services & Consulting30000 employeesFounded 2003
Technology-driven revenue cycle management solutions for healthcare organizations.
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